First, I would like to say that the entire staff at the Elk Grove facility is extremely pleasant and helpful each time I go in. They always have a smile for you and are very clear about breaking down the procedures for you and making sure you understand what you are paying for and what your insurance covers. They don't push anything on you, which I greatly appreciated, because my last dentist continually tried selling products to me and telling me I needed things that I really did NOT need.
The only real negative I have to say about them is that the wait time was pretty bad. My last appointment with them was at 9:30 am, and I didn't get taken back until 10:05. After that, they did my X-Rays then made me wait in one of the little cubicles for another 10-15 minutes. Someone then came and checked on me, probed my gums, took me to a different cubicle for my cleaning, then had me wait again. My actual cleaning didn't start until about 10:45 (again, my appointment was at 9:30). I don't completely fault them for this though, because I think they just have such a high volume of patients and limited staff, so I get that the wait times might be a little higher. So all in all, I didn't enjoy waiting as long as I did (thank you smartphones) but it was still a pleasant experience, because the staff is very nice and helpful.